This course will provide students the necessary tools for moving into a management position and staying there. Students will be taught how to navigate through the 'management minefield' with ease, how to deal with peer as well as upper management pressure, methods for dealing with unruly employees, how to understand office politics and listening techniques for knowing what your boss is really saying. The impact of effective management on corporate goals and profitability will also be covered. Upon completion, the successful student will be empowered in dealing with all aspects of a position at the management level.

Jun 22 - Aug 10
Jul 20 - Sep 7
Aug 17 - Oct 5
Sep 14 - Nov 2
Oct 12 - Nov 30
Nov 9 - Dec 28

This online course will give students an in depth understanding of the proven techniques of becoming the successful candidate for an available entry-level position. This course is perfect for the individual currently seeking a job. Included are intensive instruction of MS OFFICE application skills needed in today's job market, how to maximize your current skills, and how to create an effective personalized resume. Students will also learn how to develop a job finding strategy, how to utilize traditional and online job search methods, the elements of an effective job interview and how to successfully navigate your first day on your new job. Keyboarding skills are developed by using a state-of-the-art online typing application with progress monitored by the instructor. Optimizing use of the internet is an important part of this course, along with using MS WINDOWS. Downloading media/data, effectively using e-mail and an overview of networking is also presented. This course will give students a working knowledge of word processing. Students will be able to create, edit, format, and print WORD documents that include outlines, tables, styles, and sections. Other essential topics including printing, saving, and retrieving files are also covered. Students will create WORD documents for evaluation and "hands on" experience. This course will give students a working knowledge of electronic spreadsheets, what they are and how to use them. Students will be able to create and format EXCEL spreadsheets that include charts and multiple worksheets. Students will be able to create and execute formulas and use the EXCEL functions. Data sorting and manipulation are also covered. Students will create EXCEL spreadsheets for evaluation and "hands on" experience.

Jun 8 - Aug 31
Jul 6 - Sep 28
Aug 3 - Oct 26
Aug 31 - Nov 23
Sep 28 - Dec 21
Oct 26 - Jan 18

Identified by many as a career-survival skill for the new millennium, problem solving is increasingly important at all levels in the organization. We are all problem solvers. Problems arise and we find ways to avoid them, adapt to them, or solve them. The extraordinary problem solver does much more by turning problems into opportunities. Learn the skills that take you beyond ordinary problem solving. Tools and techniques give you step-by-step guidance for solving your most challenging problems.

Jun 15 - July 6
Jul 13 - Aug 3
Aug 10 - Aug 31
Sep 7 - Sep 28
Oct 5 - Oct 26
Nov 2 - Nov 23

Most workers today, regardless of their position and responsibilities, face an overwhelming need to use their brains more effectively. Learning and adapting to changing demands are the critical survival skills for today and the future. This course will help you sharpen your learning, remembering, and thinking skills through stimulating exercises and practical experiences. During the course, you'll explore your current strategies for learning and remembering as you map out techniques for dealing with new information and skills. Hands-on practice with concentration boosters and learning techniques can help you increase your effectiveness at work while decreasing fatigue. Your success in the business environment today and in the future depends on life-long learning. This course will help you develop personalized strategies for meeting this critical challenge.

June 22 - Jul 13
Jul 20 - Aug 10
Aug 17 - Sep 7
Sep 14 - Oct 5
Oct 12 - Nov 2
Nov 9 - Nov 30

Students will learn the important role that building relationships with reporters plays in getting stories about their businesses publicized as well as the techniques they should use when dealing with the media. Students will also learn how and when to address the media, which will include information about understanding reporters' deadlines and the varying focuses of certain trade publications and/or newspapers and broadcast media.

Jun 15 - Jul 6
Jul 13 - Aug 3
Aug 10 - Aug 31
Sep 7 - Sep 28
Oct 5 - Oct 26
Nov 2 - Nov 23

This course will build on the general information in Part I, which covers relationship-building with reporters and the different focuses of different media. Students will gain a better understanding of why working with the media is crucial when it comes to getting the word out about their businesses. Many businesspeople have reservations about dealing with the media, especially when it comes to answering pointed questions about profits and losses and mergers and acquisitions. Students will walk away from this course with a clear understanding of how and why they should make efforts to answer, or at least respond, to questions from the media, even when the focus is not necessarily positive.

June 22 - Jul 13
Jul 20 - Aug 10
Aug 17 - Sep 7
Sep 14 - Oct 5
Oct 12 - Nov 2
Nov 9 - Nov 30

Students will learn strategies to write documents faster and better. They will learn how to customize their documents for a specific reader and to accomplish their writing purpose. They will discover ways to create documents when time is limited. Students will also master models to organize and format letters, emails, and reports in order to make them clear, direct, and reader friendly. Conversational writing style and parallel structure will also be covered. Jun 15 - Jul 6
Jul 13 - Aug 3
Aug 10 - Aug 31
Sep 7 - Sep 28
Oct 5 - Oct 26
Nov 2 - Nov 23

Students will practice using different writing styles and determining which is most appropriate for a specific reader and purpose. They will learn to properly manage active and passive verbs, transitions, and words with a positive or negative connotation. They will acquire techniques to simplify documents and make them more concise. Students will be able to recognize common surface errors that undermine their professional written image and understand how to fix them. The writing essentials covered in Part 1 will be revisited and reinforced through practice.

June 22 - Jul 13
Jul 20 - Aug 10
Aug 17 - Sep 7
Sep 14 - Oct 5
Oct 12 - Nov 2
Nov 9 - Nov 30

Conflict is an inevitable part of work life. It can block effectiveness or boost results, depending on how you deal with it. Explore your preferred approaches to conflict resolution and learn new strategies for resolving workplace conflict in this dynamic on-line course. Apply conflict resolution skills using practice scenarios and real situations. Prepare for anticipated conflict and lay the groundwork for positive interactions using the practical tools provided in this course.

June 22 - Jul 13
Jul 20 - Aug 10
Aug 17 - Sep 7
Sep 14 - Oct 5
Oct 12 - Nov 2
Nov 9 - Nov 30

This class will give students a working knowledge of the quality standards required of all business correspondence. Standard procedures to follow before a document is sent and professional techniques to spot errors will be covered. Students will be able to construct complete sentences and punctuate clauses, phrases, and appositives. They will also learn how to correctly use quotation marks, dashes, parentheses, colons, and semicolons. Students will be able to avoid confusing common look-alike and sound-alike words. They will be able to locate and correct these surface errors in a variety of documents of differing lengths.

Jun 1 - Jun 22
June 29 - Jul 20
Jul 27 - Aug 17
Aug 24 - Sep 14
Sep 21 - Oct 12
Oct 19 - Nov 9
Nov 16 - Dec 7

This class will continue the essentials of editing begun in Part 1. Students be able to match subjects and verbs, use correct verb tenses, use pronouns correctly, and make headings, bullets, and sentences parallel. They will be able to recognize when to use the active verb instead of the passive, and they will be able to avoid shifting between active and passive verbs. They will understand how to locate and correct surface errors in long and complicated documents. The editing essentials covered in Part 1 will be revisited and reinforced through practice.

June 22 - Jul 13
Sep 14 - Oct 5
Oct 12 - Nov 2
Jul 20 - Aug 10
Aug 17 - Sep 7
Nov 9 - Nov 30

This course will give students an overview of the proven techniques of becoming the successful candidate for an available entry-level office position. Included are an overview of Microsoft Office application skills needed in today's job market, how to maximize your current skills, and how to create a personalized resume that works for you. Students will also learn how to develop a job finding strategy, how to utilize traditional and online job search methods, the elements of an effective job interview and how to successfully navigate your first day on your new job.

Jun 22 - Aug 10
Jul 20 - Sep 7
Aug 17 - Oct 5
Sep 14 - Nov 2
Oct 12 - Nov 30
Nov 9 - Dec 28

This course will give the student a new recognition that they are able to construct a very large part of their own future. There is a relationship between what we want and what we can do and create. If you are seeking a new challenge in your current profession, a change of direction that seriously engages your intellect, passion and energy, or if you are ready to get a life-long ambition underway, then this course is for you. Through a process designed to ask tough questions, you will examine your current life, your values and beliefs, and chose a better future in your career and family life. In this course, students will review their past to create a sense of appreciation for their history. The course will also clarify the underlying values and beliefs that have determined the students' actions and the values and beliefs that they want in the future. Students will identify their current life situations and determine what's working and what isn't. Students will also create a preferred future vision and link their vision into actionable steps to propel them to the future they desire.

Jun 1 - Jun 22
June 29 - Jul 20
Jul 27 - Aug 17
Aug 24 - Sep 14
Sep 21 - Oct 12
Oct 19 - Nov 9
Nov 16 - Dec 7

This class will cover guidelines to plan and organize a meeting, create an agenda, keep a meeting on-track, conduct a discussion, maintain control, and close a meeting on time. Students will learn how to deal with problem meeting participants and review the roles and responsibilities of both meeting leaders and participants. They will discover the common frustrations most people have with meetings and how to avoid them. Students will also be able to improve future meetings through evaluation and feedback.

June 22 - Jul 13
Jul 20 - Aug 10
Aug 17 - Sep 7
Sep 14 - Oct 5
Oct 12 - Nov 2
Nov 9 - Nov 30

In today's business environment, not improving is not an option. If you aren't moving forward, you are moving backward - there is no staying even. Continuous improvement has become a part of our organizations. Successful organizations constantly measure and improve every internal and external process that contributes to customer satisfaction and organizational goals. Process improvement is used to advance those goals or to improve a measurement that is not acceptable - to obtain continuous improvement. In this course, students will learn to identify process issues, problems, and opportunities, and how the customer affects process improvement. Students will learn the steps that lead to improving a process and the importance of a process improvement team and their roles. Students will also learn the tools for understanding and accessing the current process and what is happening now. The difference between process improvement and redesign will also be covered.

Jun 1 - Jun 22
June 29 - Jul 20
Jul 27 - Aug 17
Aug 24 - Sep 14
Sep 21 - Oct 12
Oct 19 - Nov 9
Nov 16 - Dec 7

In this course, students will learn how to prepare effective grant applications to develop new services, support existing programs, and strengthen your operating budget. This course provides a practical step-by-step approach to identifying a funding need, researching funding sources, preparing a winning proposal, and laying the groundwork for successfully completing the grant project. At the end of the course students will be able to develop ideas and research funding resources, write a need statement, define goals and objectives, develop methods, work plans, and budgets, and evaluate and leverage future funding strategies.

Jun 8 - Jul 13
Jul 6 - Aug 10
Aug 3 - Sep 7
Aug 31 - Oct 5
Sep 28 - Nov 2
Oct 26 - Nov 30

Project management provides significant benefits to companies and to managers when the principles and methodologies are consistently applied. A successful project manager uses both art and science, or more succinctly, both project leadership and management. Regardless of your position in an organization, good project management skills are essential. Everyone leads projects of some type, and the principles are the same for all projects - big or small. This course will help you understand those principles and apply them in both your professional and personal life. In this course, the student will learn the art and science of leading a project and the importance of being an active sponsor. Students will learn the different phases in a project's life cycle and the key steps to leading and managing a successful project. How to manage "scope creep" and how to use structured tools such as work breakdown structure, PERT diagrams, and GANTT charts will also be covered.

June 22 - Jul 13
Jul 20 - Aug 10
Aug 17 - Sep 7
Sep 14 - Oct 5
Oct 12 - Nov 2
Nov 9 - Nov 30

Managers face a tough set of challenges each time they lead change efforts within their organizations. They must manage their personal reactions to change while guiding their employees through transitions. This course helps managers and supervisors explore their role as change managers. Practical scenarios and real examples will help you understand the predictable phases of change management and develop strategies for managing them. Checklists and tools provide the practical link you need to stabilize and re-energize your workforce.

Jun 1 - Jun 22
June 29 - Jul 20
Jul 27 - Aug 17
Aug 24 - Sep 14
Sep 21 - Oct 12
Oct 19 - Nov 9
Nov 16 - Dec 7

Design forms to help speed up data entry. Students will create Forms using the Forms Wizard and by hand. Students will create subforms and combine data from multiple tables or queries. Students will learn ways to apply formatting. Students will create macros that will help to automate form data entry. Students will need a copy of Access. A 30-day trial is available.

Jun 8 - Jun 29
Jul 6 - July 27
Aug 3 - Aug 24
Aug 31 - Sep 21
Sep 28 - Oct 19
Oct 26 - Nov 16

Master the art of queries! Students will create Queries of their data using the Query Wizard and by hand. Students will create queries to update data, delete data and view data. Students will create queries that will combine data from multiple tables. Students will need a copy of Access. A 30-day trial is available.

Jun 15 - Jul 6
Jul 13 - Aug 3
Aug 10 - Aug 31
Sep 7 - Sep 28
Oct 5 - Oct 26
Nov 2 - Nov 23

Learn to create reports like a pro! Students will create reports in Access using the Reports Wizard and by hand. Reports will include calculations, and data summaries. Students will combine data from multiple tables or queries. Students will learn to format reports. Students will create reports that allow for dynamic queries. Students will need a copy of Access. A 30-day trial is available.

Jun 8 - Jun 29
Jul 6 - July 27
Aug 3 - Aug 24
Aug 31 - Sep 21
Sep 28 - Oct 19
Oct 26 - Nov 16

Learn to create charts like a pro! Students will create and format charts using Excel's charting features. Students will format charts and learn the best charts to use for various situations. Students will need a copy of Excel. A 30-day trial is available.

Jun 8 - Jun 29
Jul 6 - July 27
Aug 3 - Aug 24
Aug 31 - Sep 21
Sep 28 - Oct 19
Oct 26 - Nov 16

Learn to manage data using Excel! Students will import data from a database and sort and query the data. Students will summarize data using the database function and subtotals command. Students will create Pivot tables and Pivot charts. Students will need a copy of Excel. A 30-day trial is available.

Jun 15 - Jul 6
Jul 13 - Aug 3
Aug 10 - Aug 31
Sep 7 - Sep 28
Oct 5 - Oct 26
Nov 2 - Nov 23

Is there more than Spam cluttering your Inbox? Students will configure Outlook to route their incoming mail to various mailboxes based on the sender or recipient. Students will use the Find command to locate messages. Students will archive old mail. Students will color-code messages for follow-up. Students will need a copy of Outlook. A 30-day trial is available.

Jun 15 - Jul 6
Jul 13 - Aug 3
Aug 10 - Aug 31
Sep 7 - Sep 28
Oct 5 - Oct 26
Nov 2 - Nov 23

Wow your audience with a multimedia extravaganza at your next presentation. Students will add sound, animation, and video to their presentations. Students will create a presentation that is synchronized to music or a recorded speech. Students will add slide transitions to their presentations. Students will need a copy of PowerPoint. A 30-day trial is available.

Jun 15 - Jul 6
Jul 13 - Aug 3
Aug 10 - Aug 31
Sep 7 - Sep 28
Oct 5 - Oct 26
Nov 2 - Nov 23

Learn to create newsletters and flyers using Microsoft Word. Students will format their page using column layout. Students will add graphics, tables and embellishments to their documents. Students will use styles to make formatting and updating the newsletter easier. Students will need a copy of Word. A 30-day trial is available.

Jun 8 - Jun 29
Jul 6 - July 27
Aug 3 - Aug 24
Aug 31 - Sep 21
Sep 28 - Oct 19
Oct 26 - Nov 16

Learn to edit Microsoft Word documents like a pro! Students will edit their documents with the spell-checker, thesaurus, and grammar checker. Students will use the proofing tools to track changes in a document. Students will cut, copy, and paste text using the clipboard, spike and drag and drop tools. Students will need a copy of Word. A 30-day trial is available.

Jun 8 - Jun 29
Jul 6 - July 27
Aug 3 - Aug 24
Aug 31 - Sep 21
Sep 28 - Oct 19
Oct 26 - Nov 16

Building an online course is not the same preparing to teach in the classroom. A well-designed online course requires more preparation. And since learning online is different than learning in the classroom, you will need to be aware of what works and what doesn't. This course will introduce you to the process of instructional design for online learning and walks you through the process of building one unit of study for your course. You will learn how to build online interactions and to make your courses more student-centered.

June 22 - Jul 13
Jul 20 - Aug 10
Aug 17 - Sep 7
Sep 14 - Oct 5
Oct 12 - Nov 2
Nov 9 - Nov 30

Multiple demands, conflicting priorities, and impossible deadlines are a way of life for many professionals. It doesn't have to be that way! This course will help you refocus your energy and regain control over your workday and your life. Focus begins within as you explore your personal preferences for organizing and thinking. You will develop a personal mission statement to guide you as you improve your skills to prioritize and focus. Worksheets and questionnaires provide tangible tools to help you plan, manage, and track responsibilities while managing multiple priorities. You'll complete this course with renewed energy and personalized tools that will help you get results!

Jun 1 - Jun 22
June 29 - Jul 20
Jul 27 - Aug 17
Aug 24 - Sep 14
Sep 21 - Oct 12
Oct 19 - Nov 9
Nov 16 - Dec 7

Fail to plan, plan to fail. We've all heard that piece of wisdom before. It's true in our personal lives and well as for organizations. Combining two activities - thinking strategically and long term planning - strategic planning can provide goals, communicate priorities, and keep an organization focused on what is important. Successful organizations have learned that a few people in a conference room cannot develop a strategic plan. Whether you are leading a planning effort, participating on a planning team, or just need to understand your organization's strategic plan, this course will provide the fundamentals to build upon. In this course, students will learn the importance of strategic planning and who should be involved. Students will be taught how to build a model for strategic plans and a methodology for creating a strategic plan. Students will also learn how to evaluate the external and internal environment of your organization as well as how to ensure that the organization will follow the plan. The importance and differences between business level, corporate level, and functional level strategies will also be covered.

Jun 1 - Jun 22
June 29 - Jul 20
Jul 27 - Aug 17
Aug 24 - Sep 14
Sep 21 - Oct 12
Oct 19 - Nov 9
Nov 16 - Dec 7

This course will challenge your thinking and about how you view stressor in your life and in organizations. Stress is inevitable and essential to push individuals and organizations to grow, develop, perform and succeed. This program recognizes that work life is stressful and at times risky. The challenge and opportunity in stressful and changing times is to learn more about ourselves and how we may better respond to a changed world of work and organizational life. Students will learn about stress and its relationship to a healthy lifestyle and productivity. Students will also examine their methods of dealing with stress and their personal stress reactions. Students will be given instruction on practical new coping skills to reduce the negative impact of stress and to how to convert stress into energy. This course offers a historical perspective of stress and provides tools to enable students and the organization to be stronger, healthier and more productive. It is about achievement and health, not achievement or health.

June 22 - Jul 13
Jul 20 - Aug 10
Aug 17 - Sep 7
Sep 14 - Oct 5
Oct 12 - Nov 2
Nov 9 - Nov 30

Principles of Management is an introductory course which explores the role of the manager in modern organizations. This course looks at who managers are, what management is, what managers do, and what an organization is. In addition to providing some history to how management has evolved, it will provide some insight in what it takes for a manager to be successful in the 21 century. In this course, students will learn basic management concepts and terminology as well as the history of management theory. Students will also learn how organizationsare structured and why managers are important. The different roles of a manager in today's organizations and the different skills a manager must hone to be successful will also be covered.

Jun 1 - Jun 22
June 29 - Jul 20
Jul 27 - Aug 17
Aug 24 - Sep 14
Sep 21 - Oct 12
Oct 19 - Nov 9
Nov 16 - Dec 7

In this course students will learn what communication is and some ways they can improve their communication skills. Topics include defining communication, understanding the two major communications theories, discussion of current communication tools and how to use them. Participants will discuss what makes for good communication and how best to communicate with their audience.

Jun 1 - Jun 22
June 29 - Jul 20
Jul 27 - Aug 17
Aug 24 - Sep 14
Sep 21 - Oct 12
Oct 19 - Nov 9
Nov 16 - Dec 7

This course will give students an overview of skills that are necessary for maintaining a current professional office position in today's workforce. Students will learn the skills of working with a team, how to manage their time, how to manage work-related stress and how to communicate effectively. Students will also learn how to solve conflicts and improve customer service and/or productivity.

Jun 22 - Aug 10
Jul 20 - Sep 7
Aug 17 - Oct 5
Sep 14 - Nov 2
Oct 12 - Nov 30
Nov 9 - Dec 28

This course is developed for employees, managers and owners, all of which may have different needs. You will learn step-by-step, how to set-up QuickBooks, track customer information that is important to you and handle all of the day-to-day accounting needs of a business. With this software you will have options to create estimates, track job costs and progress, track inventory, invoice customers, track receivables, pay bills including sales tax, handle payroll, track employees' time worked, write form letters in Microsoft Word, create reports in Microsoft Excel, create financial statements. Students will need to have a copy of QuickBooks. A 30-day trial is available for download.

Jun 15 - Jul 20
Jul 13 - Aug 17
Aug 10 - Sep 14
Sep 7 - Oct 12
Oct 5 - Nov 9
Nov 2 - Dec 7

The role of the teacher in the online classroom is no less important than it is in the traditional classroom, it is just different. Get insights in to how to make the move from "stage on the stage" to "guide on the side" as you move your classroom into cyberspace. This course will introduce you to the the tools used in the online classroom, the concepts of student-centered learning, give you ideas on how to encourage student participation. All of this will help you find your place in the virtual classroom.

Jun 15 - Jul 6
Jul 13 - Aug 3
Aug 10 - Aug 31
Sep 7 - Sep 28
Oct 5 - Oct 26
Nov 2 - Nov 23

Students will raise their awareness about the image they are projecting over the telephone through their words and tone of voice. They will explore ways to develop an appropriate telephone personality and convey information clearly, tactfully, and professionally. Good and bad telephone practices will be covered, along with current business telephone etiquette. Students will learn the real sources of customer satisfaction and analyze the tension between the need to handle many calls and the need to satisfy each caller. Techniques to manage angry and other difficult callers will be offered.

June 22 - Jul 13
Jul 20 - Aug 10
Aug 17 - Sep 7
Sep 14 - Oct 5
Oct 12 - Nov 2
Nov 9 - Nov 30

In today's business environment, change is the only constant. Let this course help you explore your personal and professional reactions to change as you identify ways to positively manage transition. After reviewing the psychology of change, your instructor will guide you through a self-discovery and planning process. Next, you'll begin developing a personalized resilience plan to help you prepare for and handle a wide range of transitions. Strategies for managing reactions at all stages of the change cycle are also offered.

June 22 - Jul 13
Jul 20 - Aug 10
Aug 17 - Sep 7
Sep 14 - Oct 5
Oct 12 - Nov 2
Nov 9 - Nov 30

This course will help both you and your employees understand the true nature of performance problems and take positive action to solve them. A wide range of performance issues will be addressed, including low productivity, unacceptable quality, tardiness, and poor attendance. This course provides a step-by-step tool kit to help you analyze any performance problem, identify the best strategy for solving it and carry out the solution. The techniques empower both managers and employees to take control of their work performance. Take the course together for even greater benefit.

Jun 1 - Jun 22
June 29 - Jul 20
Jul 27 - Aug 17
Aug 24 - Sep 14
Sep 21 - Oct 12
Oct 19 - Nov 9
Nov 16 - Dec 7