General
"I lost my password who do I contact?"
"Is it really true that I can access all the modules as many times as I want for a year
with my one low subscription fee?"
A: Yes, it’s true! You may access all of the modules and the tools that have been included
in the modules for your use.
"I signed up for a library, now what?"
A: Within 24 to 48 hours, you will be emailed your username and password. Please contact
its_inc@comcast.net if you do not receive the email. Once you receive your login instructions,
you will be able to access your professional development.
"What is cache and how do I clear it?"
A: Temporary files saved to your computer while visting webpages are often referred to as the
cache. Its is a record of the items you have seen, heard, or downloaded from the Web, including
images, sounds, and more. The reason these files are stored(cached) is because they can make
browsing the Web faster because it usually takes your computer less time to display a Web page
when it can call up some of the page's elements or even the entire page locally. However, this
means that you may be viewing older versions of elements from a webpage. Clearing your cache
periodically ensures you are viewing updated content.
Each browser has various ways of clearing Cache/Temporary Internet Files. Below are just a few
of the common browsers and its instructions.
I.) Firefox 2.0, From the Tools menu, select Clear Private Data, and then choose Cache.
II.) Internet Explorer 7.0,
1. From the Tools menu, select Internet Options.
2. Choose the General tab.
3. Under Browsing history, click Delete.
4. Next to "Temporary Internet Files", click Delete files.
5. Click Close, and then click OK to exit.
"What is the refund policy?"
A: The following policy applies to refunds for online professional development:
1. Within 48 hours of registration/No access or participation in any modules of a library:
Full refund.
2. After 48 hours of registration/No participation in any modules of a library: Full refund
LESS $20 processing fee (only if refund request is within 60 days of registration).
3. After 48 hours of registration/Participation in 25% or less of the modules in a library:
Full refund LESS $20 processing fee (only if the refund is requested within 14 days of
registration).
4. After 48 hours of registration/Participation in more than 25% of the modules in a library:
No Refund.
Main Site
"When I press the 'click to buy' button, nothing happens?"
A: Generally this occurs when you have a "popup blocker" running since
our site does use a few popups.
Firefox (Turning off the popup blocker)
1. Click "Tools" - "Options".
2. When the "Options" dialog box appears, click the "Web Features" icon.
3. Uncheck "Block Popup Windows".
4. Click "OK" to close the dialog box.
Internet Explorer (Turning off the popup blocker)
When you install SP2, Pop-up Blocker is turned on in Internet Explorer
and set to the medium setting, which means it will block most
automatic pop-ups. The default settings for the pop-up blocker allow
you to see pop-ups that are opened when you click a link or button on
a Web site. Pop-up Blocker will also play a sound and show the
Information Bar when a pop-up is blocked. You can adjust these settings
so that Pop-up Blocker works the way you want it to.
To change Pop-up Blocker settings
1. Open Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up
Blocker Settings.
Toolbars Additionally, you may have a toolbar installed
that has a Pop-up Blocker running as well. Examples of these are Google,
and Yahoo toolbars.
"I am using IE on XP and I cannot seem to launch or download documents. I have noticed
a browser opens and then closes immediately. What can I do?"
A: This can occur when Internet Explorer has settings in place to
avoid downloading or launching documents. This is one common reason,
if you still have problems let us know
Internet Explorer (Checking your settings)
1. Click "Tools" - "Internet Options".
2. When the "Internet Options" dialog box appears, click the "Security"
Tab near the top.
3. Select the "Internet" zone from the pictures (The Earth).
4. Click the "Default Level" button.
5. Click ok to close, then check to see if you can download
or launch documents.
6. If you can still not launch documents, continue from step 3
7. Click on the "Custom Level" button
8. In the new window scroll down and check your settings (See Picture)
Course Site
"What are the system requirements for accessing the modules?"
A: Accessing modules requires that you have a computer that has an
approprate Java run-time environment installed and are using the latest
version of Internet Explorer, Firefox, Netscape, or Safari. Module
content may suggest additional requirments such as a Flash player or
specfic media player.
*Please note access has been optimized for Internet Explorer.
"I am using IE on XP and I cannot seem to launch any courses. I can get to
the launch page and I click to launch a course and it does not launch it?"
" I am trying to view video in a course, but Real Player is having trouble
Playing the video. How do I fix this?"
A: All video content is built to run off default codec used in Windows
XP editions. This means that video will play on Windows Media Player and
Possibly play on other video players. If you are having issues with a
video player we suggest that you change the default player for .wmv files
and .avi files to be Windows Media Player. The following: Shows How to
access these settings
1. Open Windows Media Player
2. Click "Tools" from the menubar at the top
3. Click "Options", a window will display with
a series of tabs
4. Click the "File Types" Tab.
5. Put Checks in "Windows Media Vide file (wmv)" and in
"Windows Video file )avi". (See Picture Below)
6. Click "Apply" and the press "OK"
" I am using a Mac with OSX version 10.2.6 (or later) running Safari version 1.0.3.
When I try to start a course a message box pops up and says 'Unable to load API Adapter Applet'
What should I do?"
A: MyEdConnect courses run various Java Applets which require a Java
Virtual Machine to be installed and adapted for any browser that may wish to
use our courses. Some old browsers came with a built-in Java VM. Some new
browsers provide a Java VM download or installation option. For other browsers
you need to find a Java VM plug-in to install. Safari is one such browser that
needs a plugin installed. Courses have been tested on Mac OS X(10.2.6) running
Safari with at least with the Java 1.3.1 Plugin. It is recommend that you have
the 1.4.1 plugin installed which solves various issues since 1.3.1. You can
find a download for it at the following website:
Java 1.4.1 Plugin update
*All courses are formated to be displayed properly in Internet Explorer
running on a Windows XP computer. Courses viewed in other situations may have
content shifts or display issues.