General
"I lost my password who do I contact?"
A: Email its_inc@comcast.net and request a password
"Is it really true that I can access all the modules as many times as I want for a year
with my one low subscription fee?"
A: Yes, it’s true! You may access all of the modules and the tools that have been included
for a twelve-month period.
for a twelve-month period.
"I signed up for a library, now what?"
A: Within 24 to 48 hours, you will be emailed your username and password. Please contact
its_inc@comcast.net if you do not receive the email. Once you receive your login
instructions, you will be able to access your professional development.
its_inc@comcast.net if you do not receive the email. Once you receive your login
instructions, you will be able to access your professional development.
"What is the refund policy?"
A: The following policy applies to refunds for online professional development:
1. Within 48 hours of registration/No access or participation in any modules of a library: Full
refund LESS a $15 processing fee.
2. Within 48 hours of registration/Participation in 10% or less of the modules in a library: Full
refund LESS $40 processing fee (only if the refund is requested within 48 hours of
registration).
3. Within 48 hours of registration/Participation in more than 10% of the modules in a library: No
Refund.
4. After 48 hours of registration: No Refund.
1. Within 48 hours of registration/No access or participation in any modules of a library: Full
refund LESS a $15 processing fee.
2. Within 48 hours of registration/Participation in 10% or less of the modules in a library: Full
refund LESS $40 processing fee (only if the refund is requested within 48 hours of
registration).
3. Within 48 hours of registration/Participation in more than 10% of the modules in a library: No
Refund.
4. After 48 hours of registration: No Refund.
Main Site
"When I press the 'click to buy' button, nothing happens?"
A: Generally this occurs when you have a "popup blocker" running since
our site does use a few popups.
Firefox (Turning off the pop-up blocker)
1. Click "Tools" - "Options".
2. When the "Options" dialog box appears, click the "Web Features" icon.
3. Uncheck "Block Popup Windows".
4. Click "OK" to close the dialog box.
Internet Explorer (Turning off the popup blocker)
When you install SP2, Pop-up Blocker is turned on in Internet Explorer
and set to the medium setting, which means it will block most
automatic pop-ups. The default settings for the pop-up blocker allow
you to see pop-ups that are opened when you click a link or button on
a Web site. Pop-up Blocker will also play a sound and show the
Information Bar when a pop-up is blocked. You can adjust these settings
so that Pop-up Blocker works the way you want it to.
To change Pop-up Blocker settings
1. Open Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up
Blocker Settings.
Toolbars Additionally, you may have a toolbar installed
that has a Pop-up Blocker running as well. Examples of these are Google,
and Yahoo toolbars.
our site does use a few popups.
Firefox (Turning off the pop-up blocker)
1. Click "Tools" - "Options".
2. When the "Options" dialog box appears, click the "Web Features" icon.
3. Uncheck "Block Popup Windows".
4. Click "OK" to close the dialog box.
Internet Explorer (Turning off the popup blocker)
When you install SP2, Pop-up Blocker is turned on in Internet Explorer
and set to the medium setting, which means it will block most
automatic pop-ups. The default settings for the pop-up blocker allow
you to see pop-ups that are opened when you click a link or button on
a Web site. Pop-up Blocker will also play a sound and show the
Information Bar when a pop-up is blocked. You can adjust these settings
so that Pop-up Blocker works the way you want it to.
To change Pop-up Blocker settings
1. Open Internet Explorer.
2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up
Blocker Settings.
Toolbars Additionally, you may have a toolbar installed
that has a Pop-up Blocker running as well. Examples of these are Google,
and Yahoo toolbars.
"I am using IE 6 on XP and I cannot seem to launch or download documents. I have noticed
a browser window opens and then closes immediately. What can I do?"
A: This can occur when Internet Explorer has settings in place to
avoid downloading or launching documents. This is one common reason.
If you still have problems, let us know.
Internet Explorer (Checking your settings)
1. Click "Tools" - "Internet Options".
2. When the "Internet Options" dialog box appears, click the "Security"
Tab near the top.
3. Select the "Internet" zone from the pictures (The Earth).
4. Click the "Default Level" button.
5. Click OK to close, then check to see if you can download
or launch documents.
6. If you are still unable to launch documents, continue from Step 3.
7. Click on the "Custom Level" button.
8. In the new window scroll down and check your settings (See Picture)
avoid downloading or launching documents. This is one common reason.
If you still have problems, let us know.
Internet Explorer (Checking your settings)
1. Click "Tools" - "Internet Options".
2. When the "Internet Options" dialog box appears, click the "Security"
Tab near the top.
3. Select the "Internet" zone from the pictures (The Earth).
4. Click the "Default Level" button.
5. Click OK to close, then check to see if you can download
or launch documents.
6. If you are still unable to launch documents, continue from Step 3.
7. Click on the "Custom Level" button.
8. In the new window scroll down and check your settings (See Picture)
Course Site
"What are the system requirements for accessing the modules?"
A: Accessing modules requires that you have a computer that has an
approprate Java run-time environment installed and are using the latest
version of Internet Explorer, Firefox, Netscape, or Safari. Module
content may suggest additional requirments such as a Flash player or
specfic media player.
*Please note access has been optimized for Internet Explorer.
approprate Java run-time environment installed and are using the latest
version of Internet Explorer, Firefox, Netscape, or Safari. Module
content may suggest additional requirments such as a Flash player or
specfic media player.
*Please note access has been optimized for Internet Explorer.
"I am using IE on XP and I cannot seem to launch any courses. I can get to
the launch page and I click to launch a course and it does not launch it?"
A: Our Learning Managment System uses Java to run its components.
If you do not have Java installed on your computer it will not run the
course. To install Java please visit the following link of your choice.
One link runs an automatic installer while the other allows you to choose
and manually install the Java Service.
Java Runtime Environment Version 5.0 Update 6 - Automatic
Java Runtime Environment Version 5.0 Update 6 - Manual
If you do not have Java installed on your computer it will not run the
course. To install Java please visit the following link of your choice.
One link runs an automatic installer while the other allows you to choose
and manually install the Java Service.
Java Runtime Environment Version 5.0 Update 6 - Automatic
Java Runtime Environment Version 5.0 Update 6 - Manual
"I am trying to view video in a course, but Real Player is having trouble
playing the video. How do I fix this?"
A: All video content is built to run off default codec used in Windows
XP editions. This means that video will play on Windows Media Player and
possibly play on other video players. If you are having issues with a
video player we suggest that you change the default player for .wmv files
and .avi files to be Windows Media Player. The following shows how to
access these settings.
1. Open Windows Media Player.
2. Click "Tools" from the menubar at the top.
3. Click "Options". A window will display a series
of tabs.
4. Click the "File Types" tab.
5. Put Checks in "Windows Media Vide file (wmv)" and in
"Windows Video file ) avi". (see picture below)
6. Click "Apply" and then press "OK".
XP editions. This means that video will play on Windows Media Player and
possibly play on other video players. If you are having issues with a
video player we suggest that you change the default player for .wmv files
and .avi files to be Windows Media Player. The following shows how to
access these settings.
1. Open Windows Media Player.
2. Click "Tools" from the menubar at the top.
3. Click "Options". A window will display a series
of tabs.
4. Click the "File Types" tab.
5. Put Checks in "Windows Media Vide file (wmv)" and in
"Windows Video file ) avi". (see picture below)
6. Click "Apply" and then press "OK".
"I am using a Mac with OSX version 10.2.6 (or later) running Safari version 1.0.3.
When I try to start a course a message box pops up and says 'Unable to load API Adapter Applet'
What should I do?"
A: MyEdConnect courses run various Java Applets, which require a Java
Virtual Machine to be installed and adapted for any browser that may wish to
use our courses. Some old browsers came with a built-in Java VM. Some new
browsers provide a Java VM download or installation option. For other browsers
you need to find a Java VM plug-in to install. Safari is one such browser that
needs a plug-in installed. Courses have been tested on Mac OS X(10.2.6) running
Safari with at least with the Java 1.3.1 plug-in. It is recommend that you have
the 1.4.1 plug-in installed which solves various issues since 1.3.1. You can
find a download for it at the following website:
Java 1.4.1 Plugin update
*All courses are formated to be displayed properly in Internet Explorer running
on a Windows XP computer. Courses viewed in other situations may have content shifts
or display issues.
Virtual Machine to be installed and adapted for any browser that may wish to
use our courses. Some old browsers came with a built-in Java VM. Some new
browsers provide a Java VM download or installation option. For other browsers
you need to find a Java VM plug-in to install. Safari is one such browser that
needs a plug-in installed. Courses have been tested on Mac OS X(10.2.6) running
Safari with at least with the Java 1.3.1 plug-in. It is recommend that you have
the 1.4.1 plug-in installed which solves various issues since 1.3.1. You can
find a download for it at the following website:
Java 1.4.1 Plugin update
*All courses are formated to be displayed properly in Internet Explorer running
on a Windows XP computer. Courses viewed in other situations may have content shifts
or display issues.